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TECH: David PRODUCT (Brand & Type): SubZero Ref STYLE: Side by Side LOCATION: Kitchen MODEL: 532 SERIAL: SERVICE CALL: $160 ISSUE: ice is clumping. He did primary diag, defrosted it for several hours, and emptied the ice bin. The ice maker is overflowing. Ice is being made. The freezer is freezing. He thinks that too much water is coming into the unit, and then the bottom right is developing clumps. Making weird noise when you close the door, a gargling noise. Has recorded. Might want to do a cleaning too.