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TECH: APPLIANCE: Brand :Kenmore Product :Microwave Oven Model No. :72185032111 Model Desc : Serial No. :303TA00818 Install Date :04/08/2019 Retailer Id:192 Retailer NameAmerican Residential Warranty Call No :20888795 Source :AIG WARRANTY Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :11/07/2022 COMPLAINT: Problem Descrption :Full Failure_Microwave Has No Power_The Unit Is Not Turning On At All ________________________________ BEFORE SCHEDULING: - get installation date from AIG before scheduling - CONCESSIONS: require a credit card on file for overages/non-covered items - Update Service Power