TECH: PRODUCT: SAMSUNG REFRIGERATOR Model: RF263BEASR/AA Serial: JKJ44BBHA03762D COMPLAINT: The refrigerator is not making ice or dispensing water COPAY:0.00 Parts Pre Auth: 190.00 _____________________________ PRICING: -Labor $150 or $250 only labor rate options -second tech $75 (other) -20% mark-up if we supply part - NSA TO PROVIDE PARTS (most of the time) sent from Encompass (ground)