TECH: Josh Request Type Warranty Trade Appliance Item Refrigerator Brand Samsung Model# RF28HFEDDSI Serial # VERIFY Service Job Type Repair Deductible No deductible payment required Item Location Primary Kitchen Event Type Standard Severity EMERGENCY Problem Code: THE UNIT IS NOT WORKING AT ALL Description: Customer states the top part is not cooling. 2021 Contract: - $300 Autho Limit - $180 Flat Rate