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TECH: APPLIANCE: Samsung Range - Gas Model No.:NE59J7850WS/AA Serial No.: NA Install Date: 09/17/2021 Retailer Name: RESELLER Service Type: Repair Service Location: IN HOME COMPLAINT: We Had A Power Outage And When The Power Was Restored, The Stove And Oven Were Not Working. The Display Seems To Be Ok, But The Cooktop And Oven Will Not Heat Up. Reset Breaker 3 Times And Still Not Working. DETAILS: _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePow