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TECH: Christian Brand:Samsung Product:Residential Refrigeration Model No.:RS31FNESVSRAA Model Desc: Serial No.:W65143TV800321T Install Date:01/01/2017 Retailer Id:14 Retailer Name:Home Warranty of America Call No:256136E1 Source:AIG WARRANTY Call Type:SERVICE CONTRACT Service Type:Repair Service Location:IN HOME Call Status:Accepted Call Taken:02/07/2022 Repeat Call:NO Problem Descrption :Refrigerator And/Or Freezer Not Cooling_Icetray Of The Ice Maker Comes Out Like Snow