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TECH: John Brand:General Electric Product:Residential Refrigeration Model No.:GSS25WGMDVV Model Desc: Serial No.:RD245859 Install Date:12/12/2018 Retailer Id:14 Retailer Name:Home Warranty of America Call No:278155E1 Source:AIG WARRANTY Call Type:SERVICE CONTRACT Service Type:Repair Service Location:IN HOME Call Status:Accepted Call Taken:04/04/2022 Repeat Call:NO Problem Descrption :Refrigerator And/Or Freezer Not Cooling_The Refrigerator (The Freezer Part Is Not Freezing It Keeps Cold But Does Not Freeze)