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TECH: John APPLIANCE BRAND: Samsung APPLIANCE TYPE: Washer COMPLAINT: any cycle you try to run, regardless of the amount of clothing is in it, it is bouncing off the floor. Nothing goes wrong when it's empty. Unit is only a couple of months old but she didn't want to wait for Samsung. MODEL / SERIAL (if available): WF45R6100AW / 01FY57AR708311T contractor who installed did not remove shipping brackets for front load washer removed shipping brackets and is operating model ran through rinse and spin cycle no leaks no vibrations