TECH: APPLIANCE: Samsung Range - Gas Model No. :NX60T8111SS/AA Model Desc : Serial No. :0HF97DDR900424J Install Date :11/15/2021 Retailer NameRESELLER Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME COMPLAINT: Oven Not Heating And Display Issue- Timer Not Engaging. Str Approved Proceeding For Parts Ordering Attempting Second Call DETAILS: _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status WO