TECH: **BEST BUY CLAIM / SURVEY REQUIRED ** JOB DETAILS: Brand :Insignia Product :Residential Refrigeration Model No. :NS-RTM18BK Model Desc : Serial No. :22C16T01335 Install Date :07/14/2022 Retailer Id:132 Retailer NameBest Buy Call No :21101315 Source :AIG WARRANTY Call Type :IN WARRANTY Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :01/05/2023 Problem Descrption :Complaintnote:The Freezer Section Is No Longer Cooling/Causing Food To Thaw Out,