TECH: Brand :Whirlpool Product :Washer Model No. :WTW8500DC5 Model Desc : Serial No. : Install Date :12/31/2019 Retailer NameRESELLER Call No :092571443133 Source :SQUARE TRADE Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :03/06/2023 Problem Descrption :Error Code F5 E1, Lid Issue _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status WO