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TECH: James APPLIANCE: Kettle BRAND: B&G machine co incorporated (brand of our kettle) LOCATION: COMPLAINT:Our Kettle at our Bagel shop is having trouble with gas flow -- we tried to install a new gas valve regular but we are still not getting gas to the kettle -- it is a bit of an emergency as we have been without it since Sunday ONSITE CONTACT: Amanda DECISION MAKER: Amanda Amanda not available - staff informed tech that it seems to be working now and sorry for the inconvenience - We did send a text message that tech was on the way no response to my knowledge in our office - credit can be used for later service performed.