TECH: Deon True TR-42SBS-SS-B 42" Side by Side Refrigerator/Freezer SN: 10081890 Model: TR-42SBS-SS-B Ship Date: 12/11/2020 ISSUE: Unit is showing service required. Execessive Run time and def max ot. Ice ball on refrigerator side evap cover. We will be sending compressor, lineset, drier, evap coil to be replaced. Parts In Stock. No Tech Doc. End user will be out of town for serveral months after 5/18. Please try to have service go out before 5/18. Your tech must call our Residential Tech Line while on site to log all findings. They can be reached at: 844-746-9423. If our Residential Service Team is not contacted while the tech is on site this may delay payment. When the work is complete, please submit your invoice to trueresidentialclaims@truemfg.com Please contact trueresidentialwarranty@truemfg.com for all a call tag if you have any unused parts, after a repair.