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TECH: APPLIANCE:Brand :Frigidaire Product :Residential Refrigeration Model No. : Model Desc : Serial No. : Install Date :10/01/2019 Retailer Id:132 Retailer NameBest Buy COMPLAINT:Problem Descrption :Full Failure_Refrigerator/Freezer Not Cooling_Freezer Is Not Cooling ________________________________ BEFORE SCHEDULING: - get installation date from AIG before scheduling - CONCESSIONS: require a credit card on file for overages/non-covered items - Update Service Power