TECH: APPLIANCE: Samsung Range - Gas Model No. :NX60T8751SS/AA Model Desc : Serial No. :0HFL7DDR400852P Install Date :06/22/2021 Retailer NameRESELLER Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME COMPLAINT: Cx Stated That The Oven Of The Unit Is Not Heating At All. DETAILS: _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status WO