CONCERN: Customer reports refrigerator is leaking water onto floor. DIAGNOSTIC AND CAUSE: Inspected water supply line to refrigerator for leaks, no leaks found at this time. Inspected water valve for leaks, found water valve failure. CORRECTION: Replaced water valve and tested. Operation now normal. Installed steal braided water supply hose from wall to refrigerator water valve. Inspected for leaks and tested. NO LEAKS UPON COMPLETION.