CONCERN: Customer reports Samsung ice maker is not working and is frozen over. DIAGNOSTIC AND CAUSE: Found ice maker frozen over underneath and in back of ice maker mold. Ice maker is splashing during fill cycle causing icing and frost. CORRECTION: Sealed ice housing with Samsung approved RTV sealer, replaced ice maker auger heater, ice maker, Y clips to evaporator coil to ice maker, relocate ice maker fill tube to relocation area. Replace main control board to updated control board. Operation is now normal. NOTE: advised customer ice bucket may have been damaged from ice build up.