CONCERN: Customer states washer is not working properly. DIAGNOSTIC AND CAUSE: Inspected wall receptacle for proper outlet voltage to washer, wall receptacle voltage is normal at the time of inspection. Inspected washer controls for proper input voltage, voltage normal at time of inspection. Inspected washer interlock continuity, found washer interlock switch failed. CORRECTION: Replaced washer interlock switch and tested on all cycles, operation now normal. CONCERN: Customer reports washer. CAUSE: Washer agitator gears stripped. CORRECTION: Replaced agitator gears and tested, operation now normal.