I needed some warranty work done for a frigidaire microwave so i didn't have a choce as to who i would hire to get the work done. every part that was ordered was broken when it arrived. UPS is terrible but after the 4th order the part was finally at my door in good condition. I don't like that the receptionists always seem to have an attitude and they never leave a message when they call. 3 hr blocks of time are not convenient and who calls 15 minutes before they arrive at our house? 15 minutes is terrible.