This company came out on behalf of Lowe's to do a repair on my washer. My washer is making a loud noise when it drains, I was told they would not repair it because it is normal wear and tear and is not broken. Now I have a very loud washer right in the middle of our living space. Not sure if I should be disappointed in the company or the fact I spent extra money on a Lowe's extended warranty that does not help me.