After we began dealing with Tyson Martin, our experience was great! In all it took 5 trips to make the door right; the first repairman said it couldn't be fixed. Fortunately, Tyson understood what he was doing and realized the problem was the hinges. Unfortunately, the wrong hinges were first sent, which Tyson realized on this the fourth visit, (Tyson's second). On the fifth visit, with the correct hinges, our dishwasher lower rack comes in and out smoothly. I guess we'll never know if we really needed to purchase a new door or if new hinges would have solved the problem. By the time Tyson saw the dishwasher, the new door was on. On the rating I'm giving below, the #of stars is for Tyson. The first repairman did not know what he was doing and was not pleasant or polite to me or to my husband. Tyson was both knowledgeable and pleasant.