My dryer broke on October 30. I was able to get an appointment for November 1 (understandable that they didn't have anything available on Halloween). I was given a 3:00 PM to 5:00 PM window. Our tech arrived promptly at 3:00 and had our dryer up and running in about 30 minutes. The cost was within what I had planned to pay (after doing research online for similar dryer malfunctions). I would definitely use these guys again.