My repair technician was on time and professional HOWEVER, I was given a total amount WITHOUT a chance to review the per line charges. I had to request a receipt for my payment which I didn't receive until after the technician left. It was then I discovered I'd been charged a Service Call Fee and a separate Labor fee. Most any other company would have applied the Service Call fee to the Labor charge. I was also not advised of this ahead of time. I will not be recommending this company to anyone due to their fees and billing practices.
Response from Top Notch Appliance Repair & Service, LLC:
Based on the conversation I had with the technician and with you over the phone, you agreed that you were in fact given a price before any work was completed. The way our accounting system works is that it does not send an invoice until the technician files the job as "complete and paid". Had there been any questions regarding the charges, your technician would have been happy to address those questions prior to the completion of any repair. Your receipt was delivered to your email while the technician was still standing in your kitchen, before you asked for a copy.
