Like most business, I was given a window for the technician to show up. In addition to this, Light'em Up also called to update when they knew more information about exactly when the tech would arrive. This was a spectacular/appreciated additional effort. They were also to able to come out the day after I called. The technician was very personable and knowledgeable. With one issue, they advised a different course of action than performing a long unnecessary fix and gave me all the information needed to pursue it. For my second issue, the technician was able to quickly perform what was needed to fix it and also teach me how to for future projects. Excellent service, highly recommend!