Martella has a knowledgeable person answer the phone (no answering service) and was able to schedule me within 36 hours. Same day service would have been ideal, but that is not very realistic when companies are busy. My technician John was in and out within 30 minutes. He was early (Martella called first to verify if coming early was ok), friendly, and knowledgeable. He was able to quickly diagnose my electrical issue and provide a solution. He gave me quotes for other projects I inquired about and did not pressure me into any additional services.