Called twice and was told the lady that scheduled appointments had left and forwarded me to voicemail. No return call twice. Third time finally got an appointment scheduled but the lady was gone again so the office manager helped me. The person that came out said I need to replace the entire gate arm when you can hear a gear just grinding. 800$ for a new arm. And they wanted 92 for a 7 minute diagnoses saying a new arm. I wonder if they sent a sales person instead of a repair person. I opened up discovered the problem and replaced the part for 150$ and works great. They may do good gates and fences but don’t call if you need repair.
Response from Buzz Custom Fence:
Thank you for your comments. We understand, however, as an authorized installer of the manufacturer, that the actuator arm on your operator is non-repairable, as recommended by LiftMaster. There are no serviceable parts inside the actuator arm. As per manufacturer standards, the LA 412 actuator arm has to be replaced when broken. We ask that you contact our Technical Manager so we can discuss further, 817-263-9788. Sincerely, Buzz Custom Fence
