3254 E Broadway Rd, Unit 1
Phoenix, AZ 85040
4805258531

Local Reviews

Rated 4.8 out of 5 stars based on 3219 customer reviews

bad business practice

I contacted a1 garage door service to see about repair to my garage door, on 2/20/2020 a technician W. Brandon came out and after reviewing my doors condition advised that I should have it replaced. The technician advised that I would have to pay half down and half when the door was installed, he wrote the work order, the door $1498.46 with a discount for new door install -$200.00, then new door upgrade $162.23- for springs and ball bearing roller, a full frameout $231.75, for total $1692.44 less down payment $846.22. This is listed in invoice for project 127171116, then a second document was provided job #127028776, New Door Agreement- Are We Painting your garage door? Yes, I have to provide the paint. Will my new door match my other doors? Yes- it may not match due to weathering. What about color? Will that match? Customer understands a perfect color match may be inpossible Yes. Make room for us- clear area for install, if they have to reschedule will be $90 service fee, Yes I understand needs to be cleared. On 3/19/20 door was installed and balance was paid. When I came home from work I had a White double garage door-it was not painted, so I called and provided the rep the contents of the original documents sent 2/20 and the response was – I guess your getting your door painted. The company set up a painter and that was completed within a week. Then I received an invoice for $180 for the painting of my door. Then the company sent out another invoice, showing the original date that added painting 2 car garage $180.25 with that as a new balance due of the $180.25. the signature is not mine and this is clearly an attempt to charge me without providing me this was a fee that would be billed. I should have had the rep tell me when I called to complain that my door was not painted, “something like that is a fee- you will have to pay $$ to get that done” or a notice that all invoices are not correct, and to get that done would be more money. I would have paid my son to paint the door for $30 and he is a painter, I was not willing to pay $180.25 for this surprise billing. Now the company has changed the invoice, attempting to make it look like I knew about the charges, when I have both the original invoice and the “duplicated adjusted invoice”. I made a payment for $45.25 on 4/4/20 and they continue to bill me for the balance. I feel this is a bad business practice, I was not billed originally and by the company altering the original invoice they are now on my “Never do business with this Company List”.

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Owner

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A little confusing

Kyle Brown was quite thorough, but I needed to ask a lot of questions. I needed a total garage door opener replacement. I had replaced the light bulbs with LED bulbs that caused the opener to not function. The cost of the replacement kept escalating as I asked more questions. I would have preferred knowing the price range and then be able to choose from the options. I now have a very quiet opener with a very bright LED light that will not have to be replaced. Kyle did a very professional install and we are happy with our purchase and the fair price.

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Great Service

Great Service

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Timely and professional

My technician Christian arrived at the designated time slot, with advance notice when he was on his way. Completed project thoroughly and gave a demonstration when he was done. Polite and respectful. Would use A1 again

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Great service

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Excellent service, Awesome Tech Terry A. and a good price.

Terry A goes beyond his duties and is always ready to help if there is a problem, and hangs with it till it is fixed/solved. He is a credit to his profession!

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Finally a Quality Garage Door Co

Repair was fast, efficient and most of all painless

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Great Service & Knowledge of Product

Excellent

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Very knowledgeable

Did an excellent job fixing our garage door and it's so quiet now that you can't hear it rise or lower

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Job Locations

heckrotheric@yahoo.com

heckrotheric@yahoo.com Job Checkin

Springs and opener


Jimmy K.

Jimmy K. Job Checkin

Scheduled for 6/18 1-3 Jimmy


Charles  F.

Charles F. Job Checkin

Phone Door Quote


ray.goodell@yahoo.com

ray.goodell@yahoo.com Job Checkin

Customer wants to be scheduled for a Thursday /customer already paid but not installed


Charles  F.

Charles F. Job Checkin

LM 8155


Josh B.

Josh B. Job Checkin

spot held on Shawn 06/18 8-10


Jimmy K.

Jimmy K. Job Checkin

no payment. Greg getting payment on 05/12 do not order until


ray.goodell@yahoo.com

ray.goodell@yahoo.com Job Checkin

Tax exempt MY CLOPAY


akeemwhite1@yahoo.com

akeemwhite1@yahoo.com Job Checkin

16x7 almond trim spot held on Akeem 06/18 8-10


Jack H.

Jack H. Job Checkin

Jacks tablet was not working


c.bonilla70@yahoo.com

c.bonilla70@yahoo.com Job Checkin

Preferred vendor pricing- multiple condo unit discount


Charles  F.

Charles F. Job Checkin

Member Repair


Ryan W.

Ryan W. Job Checkin

Scheduled for 6/17 9-11 RYAN


Terry A.

Terry A. Job Checkin

8550 . 8355 7’ belt, surge protector. Free tune up , ok’d lined signatures


Terry A.

Terry A. Job Checkin

Tune up