I contacted a1 garage door service to see about repair to my garage door, on 2/20/2020 a technician W. Brandon came out and after reviewing my doors condition advised that I should have it replaced. The technician advised that I would have to pay half down and half when the door was installed, he wrote the work order, the door $1498.46 with a discount for new door install -$200.00, then new door upgrade $162.23- for springs and ball bearing roller, a full frameout $231.75, for total $1692.44 less down payment $846.22. This is listed in invoice for project 127171116, then a second document was provided job #127028776, New Door Agreement- Are We Painting your garage door? Yes, I have to provide the paint. Will my new door match my other doors? Yes- it may not match due to weathering. What about color? Will that match? Customer understands a perfect color match may be inpossible Yes. Make room for us- clear area for install, if they have to reschedule will be $90 service fee, Yes I understand needs to be cleared. On 3/19/20 door was installed and balance was paid. When I came home from work I had a White double garage door-it was not painted, so I called and provided the rep the contents of the original documents sent 2/20 and the response was – I guess your getting your door painted. The company set up a painter and that was completed within a week. Then I received an invoice for $180 for the painting of my door. Then the company sent out another invoice, showing the original date that added painting 2 car garage $180.25 with that as a new balance due of the $180.25. the signature is not mine and this is clearly an attempt to charge me without providing me this was a fee that would be billed. I should have had the rep tell me when I called to complain that my door was not painted, “something like that is a fee- you will have to pay $$ to get that done” or a notice that all invoices are not correct, and to get that done would be more money. I would have paid my son to paint the door for $30 and he is a painter, I was not willing to pay $180.25 for this surprise billing. Now the company has changed the invoice, attempting to make it look like I knew about the charges, when I have both the original invoice and the “duplicated adjusted invoice”. I made a payment for $45.25 on 4/4/20 and they continue to bill me for the balance. I feel this is a bad business practice, I was not billed originally and by the company altering the original invoice they are now on my “Never do business with this Company List”.
Kyle Brown was quite thorough, but I needed to ask a lot of questions. I needed a total garage door opener replacement. I had replaced the light bulbs with LED bulbs that caused the opener to not function. The cost of the replacement kept escalating as I asked more questions. I would have preferred knowing the price range and then be able to choose from the options. I now have a very quiet opener with a very bright LED light that will not have to be replaced. Kyle did a very professional install and we are happy with our purchase and the fair price.
My technician Christian arrived at the designated time slot, with advance notice when he was on his way. Completed project thoroughly and gave a demonstration when he was done. Polite and respectful. Would use A1 again
Terry A goes beyond his duties and is always ready to help if there is a problem, and hangs with it till it is fixed/solved. He is a credit to his profession!
Repair was fast, efficient and most of all painless
Springs and opener
Scheduled for 6/18 1-3 Jimmy
Phone Door Quote
Customer wants to be scheduled for a Thursday /customer already paid but not installed
spot held on Shawn 06/18 8-10
no payment. Greg getting payment on 05/12 do not order until
Tax exempt MY CLOPAY
16x7 almond trim spot held on Akeem 06/18 8-10
Jacks tablet was not working
Preferred vendor pricing- multiple condo unit discount
Scheduled for 6/17 9-11 RYAN
8550 . 8355 7â€™ belt, surge protector. Free tune up , okâ€™d lined signatures