Eric, called to say he was on tour to my house to look at the garage door opener and showed up right on time Once he looked at it and heard what I had been experiencing with it, he gave me an estimate of repair and another one for replacing the motor, explained everything in a very detailed, professional manner Eric did not push for me to get extra stuff I did not need, no pressure I decided to get a new motor, he installed it right away, no wasted time Garage door opener works great and I’m really happy I called Garage Door Medics