Eric arrived on time and was able to assess the problem quickly. After reviewing the quote, he was able repair the issue within 30 minutes.
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Tech finally called at 8:10 pm. Service window was between 5:00 pm and 8:00 pm. I called three times after 7:30 and received NO call back to keep me informed of when tech would arrive. I will never use GDM and will tell all friends and family to not ever give you guys any business.
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Preston was very professional, knowledgeable, and friendly. He fixed our problem quickly and explained everything.
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Eric was very professional, and quality of work was outstanding!
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Great company great customer service person that installed a garage door fabulous
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Our service window was 12-4 and tech came just around 12. He explained the process and answered my questions. Didn’t try and sell me stuff we don’t need ! Price was good!
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Outstanding customer service. Really a very nice group of people to work with. Very informative, helpful and they test your understanding of everything they have done to make sure you know what you've purchased and how it works. I highly recommend these guys and ladies to get your garage door back to where you don't have to think about it again.
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Eric was knowledgealble and professional. Would recommend him to others.
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Part didn't come in till 430pm. Arrived onsite at 5pm. Installed CPI card and gate malfunctioning even more. By adding the client card we added a device drawing voltage. Took device off and issue went away to normal operation. Tested 3 phase incoming power and we have 206VAC. Tested the 24VAC terminals going into the board from the transformer and had a resting 22VAC and under load it has 20.7VAC. This indicates a pre-existing bad transformer that is now on the edge of supplying enough power to motor. Thus the intermittent failure in both up and down motor directions. The devices added to make gate automated for cars don't draw enough power to normally affect the motor operation. The transformer output should normally be about 27VAC. We will need to order the transformer and disconnect power while doing so. No service disconnect so the breaker must be turned off while working. We HIGHLY recommend having a 3 phase service disconnect on the wall installed before the motor. This is not
Added kickers and did tune up on one piece wooden garage door. Also programmed three remotes and lubricated hinges and opener rail. Adjusted sensors and cleaned of lens.
Fixed lag to hardware and adjustable arm.
Two Springs 207x2x2 Left and Right, 10 Short Rollers
The homeowner called us because their garage door would not close.
Door is a bit heavy from halfway up. Needs new springs soon. Also garage door opener motor is 1/3 hp. Needs a 1/2 hp or greater chain drive recommended. Garage door was dropping halfway. Added more force and adjusted limits so cable did not have so much slack. Also sold and installed new rollers. Included tune up and lubrication.
Opener replacement Opener replacement
new spring on single car door, new gear and sprocket assembly on two car door. New rollers on both doors. Lube and tune service both doors. Fixed several issue with both doors as well. Cautioned customer about slide locks.
Arival of 10am. Inspecting exit gate for maintenance and troubleshooting the issues they are experiencing. Per videos and pictures, the issues found today are as follows: limit switches are bad, surge suppressor is bad on the safety terminals (photo eyes not working), tested photo eyes on another function. Outside eyes work perfect every time. Interior photo eye works intermittently even when continuously blocked. Transformer for the 2 tests properly also. This indicates the interior photo eye should be replaced. Due to age of transformers and them running hot it is my recommendation to replace the transformer for the photo eyes. Estimate on file. Departure 1150am
Cust garage completely full to the brim even blocking sensors-we cannot even do a proper inspection until garage is cleaned out so we access to perform work
