Arrived to property in Mission Viejo for emergency service. Found door in crashed level 1 position due to slipped cable from bottom bracket. Customer agreed to door reset service. Reset torsion assembly, tested operator and sprocket assembly at motor head on Genie 1024 model broken. Customer agreed to new Liftmaster 8160WB. Installed all parts, lubricated and tightened all necessary hardware, tested all safety systems, explained all features to customer and door/operator running optimally at this time. Next recommended tune up service February 2021.