Arrived to property in Valley Center and found cable loose from drum and wrapped around torsion tube. Reset cable and tested door. Spring fatigued and rollers extremely worn. Customer also stated that they had a power failure and when power came back on, operator no longer working. Customer interested in new door/operator and will be setting up free estimate with office. Emailed estimates for parts replacement. Door can be used manually in meantime and explained to customer safest way so.