The good - The repair team was friendly and on time. The work they did on my cracked floor joists was both outstanding and professional. The bad - I also had a 250 lb lentil installed over my heating ductwork which was accomplished without damaging any ductwork in a cramped crawlspace. The problem was there was a rather large hole left in the cinderblock wall after installation. That's a problem that I was left to deal with on my own. Since I am not a mason I'll have to hire someone to repair the wall. Not happy about that.
Response from American Standard Foundation Repair of Knoxville:
Thank you for bringing this to our attention. We are very sorry for the oversight. We want you to be happy with our work and the manner in which it is provided. As Erik mentioned, we will be back at the end of the week to repair the hole. We hope that this will show our integrity in rectifying our mistake when it arose. It was a pleasure working with you. Please let us know if we can help you with anything in the future.
