Great experience with all employees!
Response from American Standard Foundation Repair of Knoxville:
Thank you, Laura! It was a pleasure working with you!
Response from American Standard Foundation Repair of Knoxville:
Thank you, Laura! We enjoyed working with you!
hard workers, polite, arrived on time. All workers seemed to know their job duties and it appears the problem with the exterior walls is fixed.. Main complaint was the end or clean up. Dirt was not leveled out in crawlspace, plastic not put back like it was before they started, and mortar thrown in yard.
The good - The repair team was friendly and on time. The work they did on my cracked floor joists was both outstanding and professional. The bad - I also had a 250 lb lentil installed over my heating ductwork which was accomplished without damaging any ductwork in a cramped crawlspace. The problem was there was a rather large hole left in the cinderblock wall after installation. That's a problem that I was left to deal with on my own. Since I am not a mason I'll have to hire someone to repair the wall. Not happy about that.
Response from American Standard Foundation Repair of Knoxville:
Thank you for bringing this to our attention. We are very sorry for the oversight. We want you to be happy with our work and the manner in which it is provided. As Erik mentioned, we will be back at the end of the week to repair the hole. We hope that this will show our integrity in rectifying our mistake when it arose. It was a pleasure working with you. Please let us know if we can help you with anything in the future.
The guys arrived on time and the repair was completed quickly and efficiently. They cleaned up and provided final details about their work.
Response from American Standard Foundation Repair of Knoxville:
Thank you, Damon. We appreciate you!
They went over everything they were going to do and explained clearly. They were great to put down plastic not to damage my floors and cleaned up everyday before they left. I will being using them again, if I ever have any other problems.
Response from American Standard Foundation Repair of Knoxville:
Thank you, Linda! It was a pleasure working with you. Please let us know if there is anything else we can do for you.
Quick survey of the problem and an equally quick repair to install chimney piers.
Response from American Standard Foundation Repair of Knoxville:
Thank you Kim! We are so happy that you are satisfied with the work performed at your home. Please let us know if we can do anything else for you in the future.
The crew was always on time, cordial, and did a quality job. I was also happy with the cleanup when they finished.
Response from American Standard Foundation Repair of Knoxville:
We are so happy to hear that and are so glad you were pleased! Thank you!
The crew did a fantastic job rebuilding my porch. There were some obstacles that they had to overcome. First, there was a yellow jacket nest that had to be eliminated. That was taken care of by Frontier Pest Control (my expense, not theirs) then they returned to the work site. However, in between the time that the nest was eliminated, and the time for them to return, we received a significant amount of rain, which prevented the concrete truck from going into my yard. Also, there was a delay in pouring the concrete, because their supplier had "lost" my concrete order. I don't fault American Standard for that, but hopefully they may keep that in mind when choosing a concrete supplier. They compensated for that by renting a Bobcat to transport the concrete, at no additional expense to me. They had to redo some work, in order for the door to open properly, plus they put dirt, seed and straw in the yard, where they had the Bobcat. All in all, they did a great job. The thing that impressed me is that they actually DID what the SAID THEY WOULD DO, and kept me informed when delays or problems occurred, which I greatly appreciated. Had I been aware of they yellow jacket next, I would have eliminated it prior to them begging to work. Also, they did tell me that they had to go to another store to get straw to put down in the yard, because the store they normally use, the foreman didn't like the quality of the straw, so I appreciate that. With some exceptions, most times when you have a project like this one, you will run into unexpected problems, delays, etc., but it is how you handle them is what matters. American Standard handled them with efficiency, determination and professionalism. Also, everyone I spoke to was very courteous.
Response from American Standard Foundation Repair of Knoxville:
Mark, I am so happy that you are pleased with the outcome of the job. I certainly appreciate your kind words and your sincerity. Thank you for being patient through this process. Please let us know if you need anything else in the future. Thanks again, Juliana
I could not be more pleased with the crew that you sent to my home to perform my foundation wall repair. The foundation wall repair was completed. The problem had been caused by incorrectly installed downspout drains. The drains were re-installed correctly. Several yards of dirt was used to raise the level of the yard around the edge of the garage where the repair was done. Your guys even put down grass seed and covered the dirt with several bales of hay. I would say that Bo and his crew went above and beyond my expectations! I would gladly recommend American Standard Foundation Repair for any of your foundation needs. Albert Schattgen 823 Wallace Way Grimsley, Tn.
We would recommend this company to anyone needing foundation repair.
Replaced a block column in my crawl space. Workers did a good job but I had to get on them about using a level on the top of the new poured concrete before it hardened. No sense pouring a new footer if you are not going to make it level. They built a good block column and I had them let it all dry for a couple of days before removing the jacks and letting the house back down on the column.
Horizontal and stair step cracks on basement walls.
Basement needs interior water proofing system.
Front section of home needs water proofing.
Cracks in brick and block. Recommend push pin piers.