Brendan was here within minutes when we called with a water leak issue in our basement. He went straight to work and has communicated each step in the process and made sure we were comfortable all along the way. Thank you Brendan!
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Brendan, Craig, and Jordan worked quickly and efficiently to remove and treat the extensive water damage in my home. I appreciated their thorough attention to detail, especially checking places that wouldn't be obvious for water damage, and how diligently they worked to get everything completed in a timely manner. However, it was made known to me after this process that one of the crew made a judgmental comment about the amount of clutter in my home to a trusted neighbor who was helping me. I know it was not intended to be hurtful but that was the impact on an already sensitive situation. It's human nature to have thoughts and immediate first impressions, but just a friendly reminder that no one can ever really know what someone else is going through, especially when judgments are voiced. I sincerely debated the merits of providing this feedback as the crew ultimately did good work otherwise. In the future, I would suggest limiting the sharing of information outside of the crew in general, as one seemingly innocuous comment could have even greater repercussions. If, for example, a home didn't have any clutter, but all of the stuff inside had been expensive, and it was anyone other than a trusted friend making conversation, it could have potentially caused that home to become a target for theft through a single comment. This may seem like an extreme comparison, but this line of work allows crews access to peoples' lives and potential insight for their lifestyles. It's important for the crews to remember that as much as they're treating the physical integrity of a house during the remediation process, they're also being implicitly trusted to preserve the emotional safety of a home as well.
Response from Rising Eagle Plumbing:
"Thank you for your feedback, Anastasia. We appreciate your business and are committed to providing the best service possible. We will take your feedback into consideration and work to improve our processes to ensure that all of our customers receive the same level of care and attention.
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Very happy with Brendan and Billy's service. They were accommodating, flexible, and attentive. Very knowledgeable of their work and it showed as they were able to thoroughly answer any question I had. Courteous as well and let me know details in every step of the process.
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I found a big leak first thing in the morning. I contacted Restoration 1 and they arrived within an hour of calling the. Brendan and Chris arrived soon after and got right to work. They rolled out a mat to make sure they did not track anything onto the flooring. They were able to remove all of our wet drywall and were super clean. Brendan was super communicative and told me step by step what they needed to do. Brendan has been great about contacting me to check on the blower and dehumidifier. Love that they were quick and tidy.
Response from Rising Eagle Plumbing:
Jennifer, Dealing with a leak can be a headache, but it sounds like Brendan and Chris from Restoration 1 really came through for you. Thanks for sharing your experience, and here's to a dry and worry-free home!
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Thank You Brendan & Billy For Your excellent and humble service!! And Your kindness. *****Stars!!
Response from Rising Eagle Plumbing:
Hi Tonette, Your gratitude shines through, and I'm thrilled to hear that Brendan and Billy provided you with excellent, humble, and kind service. We truly appreciate the feedback!
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Both Jamie & Chris were respectful & did a thorough job. They need to come back to take moisture readings so that’s yet to happen. So far I’m a happy customer
Response from Rising Eagle Plumbing:
Hi Ingrid, Thank you for your great review! We are happy to hear that Jamie & Chris were respectful & did a thorough job, and we appreciate your recognition of their work. We are also glad that you are a happy customer, and we hope to keep it that way. We value your feedback and your satisfaction, and we thank you for choosing us!
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Once again staff was polite and friendly. Explained what needed to be done and why.
Response from Rising Eagle Plumbing:
Hi Maureen, Thank you for your kind review! We appreciate your feedback and your trust, and we thank you for choosing us!
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Brendon bill and Jordan always do an excellent job and go out of their way to explain and address all my concerns. Thank you guys and thank you for Elvis as well for being so professional.
Response from Rising Eagle Plumbing:
Hi Danny, Thank you for your awesome review! We are happy to hear that Brendon, Billy and Jordan did an excellent job, and we appreciate your recognition of their work. We are also glad that you were impressed by Elvis, who is an outstanding manager and always ensures that our customers are satisfied. We value your feedback and your loyalty, and we thank you for choosing us!
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Brendan Gerald and Jordan were courtesy, respectful and extremely professional. Great job!
Response from Rising Eagle Plumbing:
Hi Jessica, Thank you for your fantastic review! We are glad to hear that Brendan, Gerald and Jordan were courteous, respectful and extremely professional. They are part of our excellent and friendly team, and we appreciate your recognition of their work. We value your feedback and your satisfaction, and we thank you for choosing us!
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Mr.Brendon and Mr. Belly does the job perfectly. Nice company to work with.
Response from Rising Eagle Plumbing:
Hi Adalarasu, Thank you for your awesome review! We are happy to hear that you enjoyed working with our company. Brendon and Billy are an experienced team, and we appreciate your recognition of their work. We value your feedback and your recommendation, and we thank you for choosing us!
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On time and clear instructions on how everything works. Clean work, would definitely recommend this company.
Response from Rising Eagle Plumbing:
Hi Walter, Thank you for your wonderful review! We are pleased to hear that you were happy with our service and that we were on time and clear with our instructions. We are also glad that you appreciated our clean work, and that you would definitely recommend us. We value your feedback and your loyalty, and we thank you for choosing us!
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Brendan, Jordan and Cam did an awesome job removing the mold in my condo. They made sure to remove the mold and contain and clean the area to ensure all of it is gone. They were also friendly and efficient, and didn’t take all day to do the job.
Response from Rising Eagle Plumbing:
Hi Megan, Your satisfaction is of utmost importance to us, and we're delighted to learn that the team effectively removed the mold but also took the necessary measures to ensure a thorough and clean environment. If there's anything else we can assist you with, please don't hesitate to reach out. Regards, Restoration 1
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Brendan & Jerry were great. Kept me informed every step of the process.
Response from Rising Eagle Plumbing:
Hi Maureen, Clear communication is a cornerstone of our approach, and we're glad to know that Brendan and Jerry ensured you were kept up to date at every step. Your comfort and understanding are important to us, and we're delighted that they were able to deliver on this aspect. Regards, Restoration 1
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Carpet removal from buster shower line
Sewer loss from multiple condos
Toilet wax rings in two toilets leaked
Dry out of wall in utility room from leak
Removing engineered hardwoods from sewage backup.
Removed drywall and carpet after leak from upstairs unit and placed drying equipment
Flooring affected from sewer backup
Removed flooring and placed drying equipment
