It was the worst experience I've ever had with a trade person, or any service provider in fact. The plumber took complete advantage of my lack of knowledge by quoting $1400 to install a new budget toilet suite - turns out the toilet itself cost must less than $200 which means a huge labour cost for 4 hours work at most. The paperwork was dodgy (wrote different model form the one installed and with shorter warranty than represented) and the toilet that wasn't even appropriate for the location it was installed in the first instance. Only good thing was they were able to attend first thing in the morning and could do the work on the same day so I didn't need to spend half a day at home waiting.
