Gerald and Billy did outstanding job . They are very experience and charisma to get my place done .
The crew did a tremendous job drying the basement floor. They immediately determined the source of the problem and took immediate action to address the problem. Restoration 1 are very fortunate have a person and team leader to be on their staff.
Johnson’s team was great - they were able to keep my kitchen intact during this phase which gives me a bit more time to make decisions about repairs. I really appreciated the attempt to save as much as possible while also making sure that they could remediate the water damage.
Gerald was very professional, knowledgeable and took time to explain what they were doing and why. I would hire him and his crew again.
Good customer service.They are very Professional and analysis all cause of loss and resolve it.Thanks to Gerald , Darrin and Chris Romero.
Responsive , professional, reliable and quick . Gerald Chris Romero and Deshawn
Restoration 1 was excellent to work with. They were prompt, knowledgeable and finished the job as quickly as it could be done. They were also great at explaining the process that I should expect as I work with my insurance company. I highly recommend. Thanks to Matt , Gerald and Chris Romero
Gerald , Billy ,Jerry and Romero were very professional dealing with my brother's flooded basement. They were on time and quick. This was a bit of a complicated situation as my brother has some health issues but Gerald was very understanding and accommodating. also was patient with us as insurance claim took much longer than anticipated. I highly recommend restoration of Springfield for any emergency or other restoration work.
When I experienced a sewage flood in my condo,Restoration 1 of Springfield was very responsive and timely and did a great job with the water extraction and remediation. Thanks to Darrin , Gerald , Gunnar , Chris Tepa.The damage was extensive and frankly, a bit sneaky, and they were able to identify everything that needed address and quickly start the processes to address them. Some aspects were inherently involved and time consumptive, but the Gerald’s team were diligent and consistent and methodical until it was all remedied. They also moved out my entire room content and clean it . The team was professional and thoughtful throughout--good people! I appreciated how easy they were to work with during what was a challenging event and period of time for me as the Tenant.
There is already a certain amount of stress when your home requires restoration services. When you combine that with the stress of hiring a contractor, it can be overwhelming. From the very beginning Darrin and his team were amazing. Not only did Darrin and Gerald take the time to explain the quote from the insurance company, but he also found a couple of things that needed to be changed. Overall impressions they’re extremely honest, very upfront. The workmanship quality was extraordinary, and they took the time to match every detail of our home as it was before the event. Happy to recommend! Not to forget Jamie and Deshawn.
Restoration 1 of Alexandria was such a tremendous help after we had a pipe burst this winter. They were very quick to respond and talked us through their process and our options for recovery. They did very professional work during the water removal and cleanup. It's also worth noting that we got a lot of support from the main office Leeny , while we were going through the process of getting approval from our insurance. Elvis, the office manager, was a bright light in a pretty dark time for us and he helped us through it all. So as great as the physical service was the customer service was just as amazing even for me as tenant Many thanks! Elvis Gerald Romero and Jerry
Great service provided in a timely manner. The inspector provided accurate assessment of the damage and the remediation needed. The job was done thoroughly and within the service window. Would definitely recommend their services. Gerald and Romero.
Foundation leak : rainwater leaking from the window affecting basement storage room ( drywall padding and carpet was affected )