Paul was great. We just closed on a new house and it turns out the inspector missed a few leaks. While in our home, Paul noticed that there was a major issue with how the HVAC condensate line went out to the sewer. He brought the issue to our attention immediately. We also needed three toilets installed (more expensive than Home Depot). Paul was there all day working to fix everything and the results are great so far. He was also a nice guy, friendly, knew what he was talking about.