Tech arrived and the customer explained that while using the toilet over the past week he heard a crack and noticed a leak starting to form in the basement. Technician observed that there had been no washers on the Johnny bolts rendering them useless. Tech moved the ceiling tile to see where the leak has been coming from, the watermark had formed directly under the toilet.Tech explain to the customer his findings and that the toilet needed to be pulled in order to further clarify the problem. Technician was given authorization and pulled the toilet and found that the flange was to low in the floor, causing the wax seal to fail. tech offered options to the customer, and was authorized to make the flange repair. Tech raised the flange and reset the toilet before testing to ensure that there was no longer a leak and the toilet was functioning properly.