We just had our initial service done and I couldn't be more impressed. The young man the came to our home was wearing a mask and was very careful when treating our home. He even wore boot covers. So far we are very happy with our experience getting set up and first service. We signed up for the yearly plan where they come out every few months. I really like that they are on call in case we have a problem with anything between the regular services. Our technician's name was Wade. He was extremely nice.