When the gas company told me I had a leak in my gas line, that it was probably underground, and that I couldn't get the gas turned back on until the leak was fixed, I was less than excited. When another plumber took a cursory look at the situation and then gave me a five-figure bid on the repair, I was most definitely not excited. Yet when John and Mike arrived and John decided to take a closer look, he quickly realized that the leak was not underground. It was at ground level and easy to access. So he tested pressures in multiple locations, concluded that the leak was only where he found it, replaced the faulty pipe, pressure-tested again, and completed the work. The cost was three figures, not five. However, John's and Mike's diligence, helpfulness, and (most definitely) cost-effectiveness do qualify for five: five stars.
