When I discovered that my utility room flooded due to a leaking hot water heater, I called ACW and they answered my call! It was 9:30 at night, freezing cold, with snow and ice on the roads. Brian arrived within an hour. He was very helpful and knowledgeable. He explained the situation and provided options for me to consider. He did not try to sway me to purchase a new hot water heater, but I decided to replace mine because it was my 20+ years old. The cost was very reasonable. Brian worked quickly to stop the leaking without turning off the water to the house. He patiently answered all of my questions. He returned bright and early the next morning, and by lunchtime he had installed the new hot water heater. He made sure the water was running in the kitchen and bathrooms before leaving, and he was respectful of my home. ACW and Brian turned a stressful situation into a great experience with the excellent service they provided.
