We were having an issue with hot water pressure. I called Elek and "Kelly" was coutreous friendly and very efficient. We were able to get an appointment for the next Day. "Derek" arrived a bit early. He diagnosed the problem quickly and was able to fix our problem. There was no hassle, no attempt at working up a higher price. everything was spelled out up front. "Derek" was professional, very friendly and efficient. Thanks to all. Kudos to "Bo" who was able to deliver the additional equipment "Derek" needed in a timely manner.