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Now was my issue a rather simple fix in the eyes of these experts, probably. However, from Tim taking my panicked call assuring me someone would be out today, to James who came to asses the situation I got myself into and being very kind, attentive and informative (answering my now 500 questions on plumbing and checking every valve) they saved my day! The technician was here promptly within the time frame given too! Thank you all but especially James for taking the time to not only repair but respectfully educate me on how to avoid my errors in the future. Truly above and beyond service!
