He had to get boss’ input
Response from Graham Plumbing and Drain Cleaning, Inc:
Hi Linda, we take your comments seriously and apologize we didn't meet your expectations with your recent service with us. We have addressed this specific service call with our employee and will use this instance to better train our plumbers. We would love the opportunity to serve you in the future in hopes of once again placing Graham Plumbing at the top of your plumber list.