We have been having an issue with our Nest thermostat, specifically the air conditioning portion. We have an ADT security system and they offered us a deal on the Nest system. We had 5 different service calls in the last 3 weeks between ADT and the electrician they originally contracted with. No one was able to resolve it and get the AC to come on. I should have just called Lowe in the first place. Nate got here at 5:30 and by 6:45 he had figured out the issue and fixed it. I was so happy I almost cried!