Technician Mike responded to a call concerning the 1” main water shut off valve dripping, the 3/4” shut off valve for the water heater dripping and installation of a customer supplied toilet. Upon arrival Mike met Susan, Jason’s wife. She showed him to the downstairs mechanical room where the water heater, main water shut off and water softener is. Mike noticed the water softener was very aged and asked Susan if she would mind if he took a water hardness test to see if it still works. She agreed. Susan then showed Mike to the master bathroom where the customer supplied toilet was. Mike then preformed a water pressure test showing 80 psi, this is good, and a water hardness test. The test showed 20 grams of hardness proving the existing softener no longer worked. Mike asked Susan if she was interested in a new one, she said yes. Multiple options were given. Mike then installed the customer supplied Toto toilet, an new quarter turn 1” main shut off valve, a new 3/4” quart turn shut of