Technician Mike responded to a call concerning installation of 3 customer supplied toilets. Mike had already done work at this residence before installing a water softener, main water shut off, shut off to the water heater and a customer supplied Toto toilet in the upstairs master bathroom. Upon arrival Mike met Susan again. She informed Mike that they purchased 3 of the same Toto model toilet Mike installed last time in the master bathroom. Mike then tested all toilet water stops verifying they work. Mike then started in the upstairs hallway bathroom replacing that toilet. No shims needed. Mike then replaced the toilet in the first floor half bathroom. After pulling this toilet you can see that a flange repair had been made raising the flange level. Also upon setting the new Toto toilet, the back base of the toilet touched the trim on the wall. Mike then used shims around the toilet to balance it out and placed white caulking around the base of the toilet. Mike then replaced the