Braden came out and met Charles. Charles had an issue with no hot water in the home and was interested in making some improvements on his shower upstairs. He let us know that he sometimes runs out of hot water when he is doing laundry. Tankless wasn’t an option due to having a lot of uncertainty where we can vent the appliance. His tank had one month left on warranty so we encouraged him to purchase and have a new water heater installed. We presented him options and he chose option 2 going with good leap. Charles also became a Spartan shield member! We are doing the water heater same day and we will schedule the the shower work upstairs on Monday morning 3/6/23. We also found that the pressure reducing valve had failed and also the expansion tank has failed. We let Charles know that this is most likely why his tank failed. - Install a new 50 gallon tank water heater with a great warranty at 6 years. - Get hot water running fast with. - Add on a “tank booster” to add up to 35% more