Return to address issue with installed water conditioning system Britney stated at 10 PM she noticed brine tank halfway filled with water and was concerned made phone calls to our office to have one of our technicians come out upon arrival found brine tank empty scrolled through water softening settings and contacted tech-support line they confirmed that this unit will fill up the brine tank four hours before regeneration at 2 AM to allow for saturation of Brine water. Verified no error codes on unit with tech-support all is working as it should and replenished brine tank with two bags of owner supplied salt Britney was concerned about water test results and assured her they were in process and should be back by sometime next week.