Technician Jamie arrived at customers house for floor drain backing up call arrival customer showed Jamie that the floor drain had backed up and she and her husband had already cleared all the debris away from the floor drain. After further inspection Jamie seen at the floor drain the shower in the basement had backed up from main sewer line blockage Jamie provided multiple options to fix her drain issue today customer was also wanting a estimate on a 50 gallon electric water heater replacement Jamie provided estimate for that. Jamie ran 300 spartan machine through outside clean out multiple times pulling back a small bit of roots. Jamie contacted Mark Allen to get a scheduling date for customers mainline inspection both Mark Alan and customer agreed to next Wednesday, December 14. Jamie also capped old waterline per customers request and Senait floor drain with K 45 pistol snake approximately 25 feet and snaked shower drain approximately 25 feet as well all drains and question are dra